About Our Culture, CRM Software and Business
Scenario of the Hotel industry & CRM for Hotel business
Travel, lifestyle and culinary revolutions have amplified Hotel businesses across the globe. Hotels & franchisees in Australia, UK, U.S.A, Hong Kong, Africa, Singapore & India, with a future of catering to the Luxury & group market need to recreate & rethink how their business works. Being in the hospitality sector makes it a prerequisite for Hotels to contain excellent management, maintain professional standards & control quality. These principles remain a staple for sales as well, making it imperative to adopt technology to attain these.
A hotel crm can enable these in perspective by effectively handling sales targets, providing tools to bring in more customers and assisting the finest business strategies. Though there would be multiple perplexes, one thing that will stand the test of time for the next 3-7 years is the consumer base for Hotel CRM to help fine tune their sales & narrow down more business till 2020.
Know the 100+ things that you can do with a Hotel CRM in this comprehensive feature list.
Download Booklet on 100 plus features of Hotel CRM
Modules of Hotel CRM:
1. Lead Management Module
This module lets you:
– Feed-in numerous leads.
– See the status of each lead follow-up and prioritize leads to close more deals quicker.
– Club and allot leads as per your choice.
– Anticipate your business growth with sales forecasts.
2. Sales Target Module
This module helps you:
– Set, track and monitor sales targets for your Hotel business and sales people respectively.
– Monitor your financial growth.
– Monitor & manage the sales performance of your business and sales teams.
3. Follow-up Modules: Call, Email, SMS & Meeting Module
These modules let you:
– Make follow-up calls, emails, sms and meetings with leads.
– Automate sales follow-ups via calls, emails, sms & meetings.
– Set alerts for follow-ups, calls and meetings.
4. Client Module
This module lets you:
– Add contact information of clients.
– Assign, classify and have time-saving communication with your clients via calls, emails and sms.
5. Packages / Services Module
Add multiple packages / services, their specifications & tariffs.
– Attach photographs & documents.
– Spot your best & worst performing packages in real time.
6. Calendar Module
This module lets you:
– Serves as a calendar.
– Point-out important dates regarding your business, employees, leads and clients.
7. Contacts Module
This module lets you:
– Store, modify and delete contact details of clients.
– Save important dates regarding products and services purchased.
– Set reminders for payments, etc.
8. Import Data Module
This module lets you:
– Import the contact information of your current clients, contacts, and details of your products / services.
– Know who pulled-in the data.
– Avoid data replication.
9. Announcements Module
This module lets you:
– Create and schedule announcements for employees internally.
10. Company Module
This module lets you:
– Add and administer your company and branch details, store and access basic contact details.
– Add, alter and trash contact details & designations of employees according to departments.
11. Tags Module
This module lets you:
– Make & customize tags.
12. Tasks Module
This module lets you:
– Add multiple tasks with descriptions.
– View the completion status, priority and end date of every task.
13. Pending Data Module
This module lets you:
– Know what data is pending throughout your leads, clients and contacts.
14. Newsletter Greeting Module
This module helps you:
– Send mass emails to clients and leads.
– Run email marketing campaigns.
15. Birthday & Anniversary Module
This module lets you:
– Wish Clients via emails & sms.
– Set reminders for the same.
16. Reports Module
This module lets you:
– Get real-time insights into the finest details of your business sales.
17. User Module
This module lets you:
– Add new users in the CRM system.
– Specify and know user roles & titles.
– Grant access permissions to various modules.
– Also, categorize the users as per their departments, branches and designations.
Conclusion:
We hope our humble effort to provide Hotel businesses with the maximum information to guide you to a Hotel crm has been helpful.
Try a demo version of our Hotel CRM here.
Read more informative posts: Hotel CRM
Resources:
Download 5 Key reports for Hotel business
Download Booklet on 100 plus features of Hotel CRM
Download Booklet on Hotel CRM for Lead Management
Download booklet on Hotel CRM for Sales target Management
Buyers guide for Hotel CRM software
Download Factsheet on CRM for Hotel business
Download Checklist for buying Hotel CRM software
Download Infographic on features & functionalities of Hotel CRM
Download booklet Top features of Hotel CRM software
