How to evaluate a BPO CRM Software
If you are looking to buy a BPO CRM software for your BPO, these are some pointers to help you:
11 Questions to ask while evaluating a BPO CRM:
1. Does the BPO CRM have features loaded to address your needs?
2. Does the CRM adjust with your business cycle?
3. Will the CRM enable you to measure critical business parameters? Like sales, incoming deals, bounced leads, won deals, lost deals, etc.
4. Does the CRM have the ability to scale in terms of the user base and technology for the coming 5 years?
5. Does the BPO CRM have measures to keep your data secure?
6. Is the BPO CRM simple to understand and easy to use? Does it have a simple interface which is easy to navigate?
7. Can you and your team use the CRM on the go?
8. Can the BPO CRM be customized to suit your needs?
9. What would be the annual cost of the BPO CRM?
10. Would the BPO CRM integrate with the current softwares you use?
11. Would your sales people be able to perform multiple sales activities like follow ups & client interactions?
9 Questions to ask while evaluating a BPO CRM vendor:
1. How well does the vendor understand your business and sales cycle?
2. Is the vendor able to answers your business concerns?
3. Does the vendor give you a guided demo? What is your feed back after the demo? How is the first hand buying experience?
4. What are the CRM provider’s market reputation?
5. How is the after sales support? Does the vendor provide online or phone support?
7. What would be the time needed to implement the BPO CRM?
8. Would the CRM vendor provide payment options?
9. Would the CRM vendor provide your employees with training and the needed documentation to understand the BPO CRM?
Conclusion:
Check out a BPO CRM for more details about CRM for your BPO Business.
See our BPO CRM blogs for more resourceful reads.
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Contact our CRM Solution Architect via phone or email – Click here
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