Manage sales teams effectively for BPO business with CRM

by Dquip Team · November 23, 2016

Manpower management, BPO businesses & CRM:

Workforce management is also one of the important challenge for BPO industry. A well managed hierarchy is the cause & effect of clear understanding & delegation of responsibilities. When employees have a coherent sense of their reporting rights, responsibilities, their productivity grows doubly.

The Users Module in BPO CRM helps BPO companies to manage their hierarchy & data access rights in an organized way. Since BPO companies operate in shifts, this user module will eliminate the problem of mismanaged workforce.

100 Plus Features Of BPO CRM

Users Module

This Module lets you:

– Add new users in the system.
– Add and modify hierarchy of users.
– Grant access permissions to various crm modules.

10 Things You Can Do In Users Module:

1. You can add specific contact details of users & assign a role.

2. You can view all the user details.

3. You can map & manage the user hierarchy.

4. You can do the following from the List Users module:
– Edit Profile
– Change Permission
– Generate & Send Password
– View User Hierarchy
– Add Department
– Add Designation
– Reporting Rights

Conclusion:

BPO CRM is an exclusive software which stores, manages & evaluates sales performance.

Get more info on BPO CRM here in a demo.

Also find these modules – BPO CRM

– Sales Target Module

– Leads Module

– Follow – Up Module (Calls, SMS, Emails & Meetings Module)

– Clients Module

– Contacts Module

Resources on BPO CRM: